Matrix Boots

Return Policy

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If you need to return an item, please review the information of our Return Policy below.

Return Window:

• You can return items within 24 hours of receiving them.

Reasons for Return:

• Size: Items returned due to incorrect size can be exchanged for a different size, with the customer responsible for return shipping costs.
• Damage: Items returned due to defect or damage will be replaced with a new item, with shipping costs covered by us.

• Items must be new and unused.
• Tags and labels must be attached.
• Items must be returned in their original packaging.
• Having a receipt or proof of purchase will expedite the return process.

1. Contact our customer service within 24 hours of receiving your order by email at 14styleonline@gmail.com.
2. Explain the reason for your return and provide your order number.
3. We will provide further instructions on how to return the item.
4. Once we receive the returned item, we will process your refund or exchange within 5 business days.

We hope this Return Policy is clear and easy to understand. If you have any questions, please don't hesitate to contact us.

Note: We have separate policies for exchanges and refunds. For more information on exchanges, please see our Exchange Policy; for more information on refunds, please see our Refund Policy.

Exchange Policy

Thank you for shopping with us. We understand that sometimes you might need a different size for an item. While we don't currently offer exchanges for other variations (color, style, etc.), we do accept exchange requests for size.

Exchange Window:

• You may request an exchange within 24 hours of receiving your order.

Exchange Process:

1. Follow the return process outlined in the "Return Policy" section.
2. Contact our customer service by email at 14styleonline@gmail.com to request an exchange.
3. Explain the reason for your exchange and provide your order number.
4. Once we receive the returned item, we will process and ship the replacement within 10 business days.

Please note that you will be responsible for the shipping costs both to return the item to us and for the shipment of the replacement item.

We apologize for any inconvenience this may cause. If you have any questions, please don't hesitate to contact us.

Note: We have separate policies for returns and refunds. For more information on returns, please see our Return Policy; for more information on refunds, please see our Refund Policy.

Refund Policy

Thank you for your interest in our Refund Policy. This policy applies to situations where you wish to receive a refund for an item purchased from our store.

Refund Window:

• You can request a refund within 7 days of receiving your order.
• Refunds requested within 4 days of placing your order will be issued at 80% of the original purchase price.
• Refunds requested between 5 and 7 days of placing your order will be issued at 65% of the original purchase price.

We suggest against sending requests for orders that have already been shipped and received.

Reasons for Refund:

We will grant a refund if:

• The item you received is incorrect or damaged.
• You are not satisfied with the item (within the timeframe specified).

We reserve the right to deny a refund if the item does not meet the conditions outlined in our Return Policy (e.g., item is used, tags are removed, etc.).

How to Request a Refund:

1. Contact our customer service within 7 days of receiving your order by email at 14styleonline@gmail.com.
2. Explain the reason for your return and request a refund.
3. Provide your order number and any other relevant information (e.g., photos of damaged item).
4. Our customer service team will review your request and provide further instructions.

Refund Processing:

• Once we receive and approve your return, we will initiate your refund within 5 business days.
• Refunds will be issued using the original payment method used for the purchase.
• Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment processor.
• We recommend reviewing our Return Policy for detailed information on acceptable return conditions and the return process.

We hope this Refund Policy is clear and easy to understand. If you have any questions, please don't hesitate to contact us.

Note: We have separate policies for return and exchange. For more information on return, please see our Return Policy; for more information on exchange, please see our Exchange Policy.